Please feel free to contact us anytime at info@craftandmaster.com

You can apply to become a seller on Craft & Master by emailing info@craftandmaster.com with a brief introduction to who you are as an artist or brand. Please include either links to your socials (anything that shows us the kinds of things you make) or links to existing web pages that show your current craft kits or workshops. Cant wait to hear from you!

The specific shipping timeframes of each artist may differ and will be highlighted on the product page. Shipping costs will differ on a kit by kit basis. Generally, we ship using DPD and similar tracked services, and once shipped you will receive tracking and shipping information from the courier. We also aim to ship your purchase, if its in stock, between 2-4 business days from purchase. 

Shipping times may differ during high intensity shopping periods such as Black Friday and end of year holidays.

International shipping: Our kits ship from the United Kingdom. You are responsible for any import or custom fees incurred by the shipment.

Craft & Master is a marketplace, which means we have a variety of vendors, each with their own refund policy in accordance with the type of product they sell.

For each vendor's individual refund policy, please locate the drop-down titled 'refund policy' at the bottom of their product page.

This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from craftandmaster.com

1. Information We Collect

• Personal Details: Name, address, email, and phone number when you make a purchase or create an account.
• Payment Information: Processed securely through third-party payment providers.
• Usage Data: Information about how you interact with our website to improve your experience.

2. How We Use Your Information

• To process orders and deliver products.
• To communicate with you about your order or respond to inquiries.
• To send marketing updates if you opt-in.
• To improve our website and services.

3. Sharing Your Information

We do not sell or share your personal data with third parties, except:

• To fulfill orders (e.g., delivery services).
• As required by law.
• With trusted service providers (e.g., payment processors).

4. Data Retention

We retain your information only as long as necessary for the purposes outlined above or to comply with legal obligations.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Complain to the UK Information Commissioner’s Office (ICO) if you feel your data has been mishandled.

6. Cookies

We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.

7. Minors

Our site craftandmaster.com is not intended for individuals under the age of 16.

8. Contact Us

For questions or concerns about your privacy, please contact us at [email address].

This policy complies with the UK GDPR and Data Protection Act 2018. Updates will be posted on our website.